ServiceNow ITOM Architect/ Sr Developer
Location: Dallas or Jersey- hybrid
CTH
About this Opportunity
Being a member of the Enterprise Intelligence team means you will be part of a diverse and collaborative team with critical responsibilities to protect the financial services industry and serve our clients, both internally and externally. As a ServiceNow ITOM Architect/Sr.Developer, you will be directly responsible for ServiceNows ITOM suite of products and discovery, as part of the ServiceNow Engineering team, playing a critical role in the modernization of how we ensure assets and/or configuration items are managed and the relationships between them. This role provides a unique growth opportunity to use your experience, communication, and problem-solving skills to maintain an accurate and reliable CMDB.
You will be primarily responsible for the delivery and support of ServiceNow discovery data integration into the CMDB, Event Management, and other ITOM product features. You will lead our existing discovery integration by maintaining and enhancing, as well as configuration of new, patterns and data sources for our hybrid environment. The person in this role will also work collaboratively across business and technology services to drive discovery remediations and/or troubleshooting efforts. The candidate must have strong communication skills with the ability to articulate problems, solutions and actions through concise and clear messaging and have demonstrated the ability to assess complex issues and structure potential solutions to drive resolution with senior stakeholders.
Primary Responsibilities
- Lead the strategy and design of ServiceNow ITOM initially focusing on discovery data integration into the CMDB
- Lead Event management implementation efforts to minimize noise
- Collaborate with Product Management and the rest of the ServiceNow leadership team to drive implementation of new ITOM capabilities as part of the overall ServiceNow roadmap
- Lead efforts related to consuming additional data sources into the CMDB
- Work collaboratively across business and technology services to evolve and mature CMDB
- Key SME on various company-wide and IT initiatives which have a CMDB impact
- Communicate changes to discovery that will impact the SACM data or processes
- Stay current on ServiceNow products and applicable ServiceNow discovery and integration technologies related to the CMDB, CSDM, Configuration Management, and SACM
- Support, enhance, and maintain existing out of box and custom patterns to discover on premise and cloud infrastructure
- Develop and implement new discovery patterns
- Drive discovery remediations and/or troubleshooting efforts either on request or proactively
- Provide visibility to performance and issues related to discovery
- Provide direction and support to junior team members
- Mitigate risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior
Requirements
- Minimum of 8 years' hands-on experience architecting and implementing ServiceNow ITOM capabilities at multiple organizations
- Proven track record of maintaining and enhancing existing ServiceNow discovery, Event Management
- Experience with initial deployment(s) of ServiceNow discovery
- Experience with discovery in a hybrid environment
- SME-level understanding of ServiceNow CMDB hierarchy
- Familiarity with Common Service Data Model (CSDM)
- Familiarity with Service Mapping is a plus
- Knowledge of the Agile methodology
- Knowledge of scripting languages including PowerShell or Bash
- Ability to work across teams to create partnerships that achieve organization goals, and passionate about building an innovative culture
- ITIL certified (Foundation v3 or v4)
- ServiceNow Discovery certification
- Experience in a regulated industry is a plus
Preferred certifications:
- Service Mapping
- AWS certification
